A Story of Adversity, Transformation and Success at NYU Langone Health

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Amazon Bestseller in Hospital Administration

Ten years ago, NYU Langone Health was losing tens of millions of dollars and ranked in the bottom third of academic medical center hospitals for quality and safety. World Class tells the turnaround story of NYU Langone Health, in which renowned scientist, businessman, and healthcare expert William A. Haseltine relates how NYU Langone Dean and CEO Bob Grossman and Board of Trustees Chairman Ken Langone transformed an unprofitable, poorly ranked medical institution to a global leader in patient centered care in less than a decade.

How did NYU Langone ascend from mediocrity to a world class leader that today delivers clinical excellence, outstanding safety performance, and total patient satisfaction, all the while generating a substantial financial surplus?

World Class: A Story of Adversity, Transformation, and Success at NYU Langone Health. The book tells the remarkable story of an underperforming New York City medical center that was transformed into a world class, patient centered institution that now delivers clinical excellence, produces outstanding research, and offers free education to medical students.

As related by Dr. Haseltine in the first book to be published by the world’s leading progressive business media brand – Fast Company Press – Grossman, Langone and a tightly focused group of leaders ignited this rise by applying “levers of change” that any executive or policymaker can emulate to an institution on a path to excellence:

• Matching delivery of services to the needs of the consumer, in this case a fundamental shift away from delivering care in hospitals to ambulatory care in communities and a in homes.
• Building a first-rate modern information environment, where comprehensive, real time, interface free, integrated, and actionable data is made available horizontally and vertically across the organization.
• Shifting to a relentless focus on quality and total patient satisfaction, rather than an obsession with cost.
• Transforming from a culture of complacency to one of aspiration and inspiration – the relentless desire to be the very best.
• Streamlining management and driving flawless execution by a tightly integrated and agile board and leadership team working closely, quickly, and collaboratively to solve problems and respond to challenges.

In so doing, Dr. Haseltine also offers a crucial lesson for health communities in both high- and low-income nations grappling with how to deliver effective healthcare at a manageable cost. Now, NYU Langone Health is ranked as the number three medical school in the United States, just behind Harvard and Johns Hopkins. NYU Langone Health also moved from the bottom third in national quality and safety rankings to regularly ranking number one or two in the country, all while reducing costs and more than tripling their top line.

According to Dr William Haseltine, “The NYU Langone Health case study offers valuable lessons for India in transforming healthcare delivery through systems thinking, innovation in medical education, and leveraging the powers of digital health. It also demonstrates the boundless possibilities of an integrated care model and is an important example of that all healthcare leaders in India and elsewhere can learn from.”

About the Author:
William A. Haseltine, Ph.D., has an active career in science, business, and philanthropy. He was a professor at Harvard Medical School and Harvard School of Public Health, where he was Founder and the Chair of the Division of Biochemical Pharmacology and the Division of Human Retrovirology.

He is known for his pioneering work on cancer, HIV/AIDS, and genomics. He founded twelve biotechnology companies. Eight pharmaceutical products from companies he founded are currently approved by US and international regulatory agencies.

Haseltine is currently Chair and President of ACCESS Health International, a foundation active in the United States, India, China, Singapore, the Netherlands, and the Philippines (www.accessh.org).

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